Free shipping on orders above $200

SHIPPING AND DELIVERY

Where do items ship from?

All our items are authentic Australian stock.

How long will it take?

In normal times delivery takes 3-5 working days (from time of placing the order). However, during the COVID restriction period, delivery times are varying wildly. Items can take 3 days or 3 weeks, depending on the courier's network.

Will I be notified?

You will receive a second email (with tracking details) when your items ship, so if you've received this dispatch email, please contact the courier directly to find out when they will be delivering to you or discuss delivery issues. We have less information than the courier does, so going direct will save you time!

Couriers deliver Monday-Friday, and contact details are in the email sent to you on dispatch.

Some Tips...

Please ensure someone is home to help with unloading of heavy items such as treadmills.

Couriers will not (and cannot) carry heavy items up stairs or inside your house/unit. If you have many stairs, or the item needs to be moved around inside your house/complex, you will need to make your own arrangements for this. Couriers deliver to a ground-level door.

If no-one can be home to sign for delivery (eg. you're away at work Mon-Fri), please make alternative arrangements directly with the courier company, such as;

  • ask a family member or friend to be there to accept delivery,
  • get it delivered to a neighbour, who is home, then collect it from them after hours
  • get delivery delayed until a day when you can be home,
  • get it redirected to your work address or a friend’s work address
  • provide a “permission to leave” – this is written permission for the courier to leave it in a safe location (eg. on the side veranda, or in the car-port) without a signature.

Please send us an email at sales@torquefitness.com.au if you have further questions or issues with your delivery.

 

Subscribe